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This is the best way to allow for contactless delivery, which is safe for yourself and the delivery person too. Q: Why should I provide Authority to Leave? All orders are automatically assigned authority to leave unless instructed otherwise.

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Q: What is Authority to Leave?Ī: When a sender or receiver gives 'authority to leave' (ATL), they’re giving the delivery driver permission to leave the parcel at the delivery address without a signature when the parcel is delivered (as long as it’s safe to do so). Please contact the stores to get a same day/next day delivery quote. We also provide a same day/next day delivery service for items in stock in store, within a 5km radius of the store. Q: What shipping methods do you have available?Ī: We send small size items via Australian Post/Fastway and Bulky/heavy items are sent via a Freight Carrier service. To get a custom freight quote, please contact us. We can still deliver to your address however, we just need to obtain a custom freight quote for you which can take between 1-3 business days. Q: Why is the shipping calculator not working?Ī: If you are not receiving a calculated shipping rate for your order, it is likely your order is either very heavy, large or to a regional/remote area of Australia. After you have added your items to the shopping cart, add your postcode into the shopping cart to initiate the shipping calculator, rates will then calculate here as you add/remove products.

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You may return most new and unopened Amazon International Store items within 30 days of delivery for a full refund of the price you paid.A: Delivery for most items can be calculated using the websites shipping calculator. If you need to return a defective item outside of the 30-day window, please Contact us.įashion or Imitation Jewellery, Eyewear and Watches 30 Days Returnable Please use the Returns Support Centre to return a defective item within 30 days of receipt of delivery. If your reasonable return shipping costs exceed S$30, Contact us before shipping the item and provide evidence to us to substantiate the reasonable costs incurred, for which you will be reimbursed. You may return a defective, faulty, damaged, or incorrect item for a full refund of the price you paid, including original delivery costs, Import Fees Deposit and a credit of S$30 to cover reasonable substantiated delivery costs associated with returning the item(s) to us. If we receive your returned item(s) after 45 days from receipt of delivery, we may deduct a 20% restocking fee from your refund. Please note that it can take up to 15 days for an item to reach us once you return it. Change of mind returns within 30 days of receipt of delivery are easy with our online Returns Support Centre. Unless otherwise stated, original delivery costs, Import Fees Deposit and return shipping for change of mind returns are not refunded. You may return most new and unopened Amazon International Store items within 30 days of delivery for a full refund of the price you paid. Personal Care Appliances 15 Days ReturnableĬlothing and Accessories 30 Days Returnable Sports, Fitness and Outdoors 15 Days Returnable Pet Habitats and Supplies, Apparel and Leashes, Training and Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights 15 Days Returnable

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Please see our Amazon International Store Returns policy for information about returning Amazon International Store items.ĭesktops, Monitors, Pen drives, Hard drives, Memory cards, Computer accessories, Graphic cards, CPU, Power supplies, Motherboards, Cooling devices, TV cards & Computing Components 15 Days Returnableĭigital Cameras, camera lenses, Headsets, Speakers, Projectors, Home Entertainment (new and certified refurbished) 15 Days Returnable To determine whether items sold and fulfilled by a third-party seller can be returned, check the returns policy set by the seller. Third-party sellers on Amazon.sg are expected to offer returns on an equivalent basis, but their policies may vary. Unless otherwise stated, original shipping charges will not be refunded on returns due to customer choice/error. Replacements are only available for items that are sold and fulfilled by Amazon SG – see About Replacements and Amazon.sg Refunds Policy.ĭamaged/defective or any Amazon error returns will receive a full refund including a refund of original shipping charges. When you return an item, you may see an option for a refund or replacement. Products are returnable on Amazon.sg within the 15 day return window for any reason on Amazon.sg. Video Games (Accessories and Games) 15 Days Returnable